In business, working with others is essential to getting the job done. The positive relationships we build with them is often referred to as rapport. Establishing a good rapport with someone can be the difference between getting that fresh idea relayed to the boss or having your report buried under a pile of junk mail on the desk. Depending on the type of business and your position in said business, you may work with several different people or just a few. Either way, it is important to make building rapport with these associates a priority. Below, we will review ways to build rapport with the different people you may come across in business.
Clients – having a good relationship with your clients goes farther than filling their orders, giving great legal advice, etcetera. A good product or service is the primary reason they chose your business/company. However, it is often the type of service they receive that keeps them coming back again and again. Recognizing the things that please your clients is a great way to build rapport. Some may appreciate a card during the holidays, while others may respond well to a personal follow up phone call.
Coworkers – the guy in the cubicle next door, the mail guy and even the boss can be considered your coworkers. Working day in and day out together, you are bound to learn things about each of them. Perhaps you know Bill likes his coffee black, while the boss takes his with cream and sugar. Sally is always talking about her children, signaling her love for her family. Asking Sally about her kids will surely make her light up, and bringing Bill a coffee after a late night at the office together will come across as thoughtful.
Vendors – whether they bring the bottled water or print your marketing, vendors can at times be what keeps the business going. Quite often, we engage in small talk with our vendor representatives. Pay close attention – remembering details like what hobbies they have can give you a leg up when you are in a crunch. Inviting someone from the marketing company to a round of golf can result in moving to the front of the line for rush orders.